How fun, after every successful order a confirmation email is sent. The most common reason you have not received it is that it ended up in your spam folder or that you have entered the wrong email address. Contact us and we will help you.

Yes, it is possible, but only until we have started preparing the picking of your goods. We therefore ask you to contact us as soon as possible as we have a high flow in order processing.

If you have not chosen to cancel your order yourself, your order has probably been canceled because the item has sold out while you were completing your purchase.

We show all prices including and excluding VAT in the product view. Shipping is added at checkout. The total price is always visible at checkout before you pay. At checkout, you see the price for your items and any fee for the selected shipping option.

Currently, we cannot show or guarantee when an item will be back in stock. But please use our notification feature and we will inform you as soon as the product is back in stock.

Unfortunately, it is not possible to place an order as long as a product is out of stock. Use our monitoring function and we will notify you as soon as the product is back in stock.

Unfortunately, it is not possible to change the size or color in your order, but if you are quick, you have the opportunity to cancel your order and place a new one. However, this assumes that your order has not proceeded to picking and packing. Otherwise, a return of the item applies and placing a new order or making an exchange.

We love passionate home cooks and dedicated hobby bakers, so of course you can shop as a private individual. All prices are shown including 25% VAT. Any shipping costs are added, and all costs are shown summed including fees at checkout before payment.

No, we do not have our own physical Segers store but we have many knowledgeable and well-stocked retailers around the country. See our page with retailers or contact us and we will recommend the nearest physical store to you.

You enter the discount code in the field at the top right of the checkout and activate it by clicking "Add". The value of the discount code is fixed and is deducted in the total of your order. A discount code can normally only be used once by the same customer and may be the reason why the discount is not activated. Contact us if your agreed discount is not activated as it should be.